Grievance Redressal
Last updated · December 2025
We take every complaint seriously. This policy explains how to escalate concerns and the timelines we commit to — in line with RBI's Integrated Ombudsman Scheme and Fair Practices Code.
Level 1 · Customer Service
First point of contact for all queries and complaints.
- Helpline: +91 93119 13854
- Email: support@quikkred.com
- Hours: Mon – Sat, 9 AM – 6 PM
- Resolution timeline: within 7 days
Level 2 · Customer Relationship Manager
If Level 1 doesn't resolve your issue within 7 days, escalate to:
- Mr. Anuj Patel · Customer Relationship Manager
- Email: support@quikkred.com
- Hours: Mon – Fri, 11 AM – 5 PM
- Resolution timeline: within 7 working days
Level 3 · Nodal Grievance Officer
Unresolved at Level 2? The final internal escalation is to our Nodal Officer:
- Mr. Manish Soni · Grievance Redressal / Nodal Officer
- Email: grievance@quikkred.com
- Phone: +91 93119 13854
- Address: 1008, 10th Floor, Vikrant Tower, Rajendra Place, New Delhi — 110005
- Resolution timeline: within 15 working days
RBI Ombudsman escalation
If your complaint is not resolved within 30 days of Level 3 escalation, you may approach the RBI Integrated Ombudsman:
- Portal: cms.rbi.org.in
- Email: crpc@rbi.org.in
- Toll-free: 14448
- Postal: Centralised Receipt and Processing Centre, RBI, 4th Floor, Sector 17, Chandigarh – 160017
What to include in your complaint
- Your full name and registered mobile number
- Loan account number (if applicable)
- Detailed description of the issue
- Date and nature of the transaction
- Supporting documents or screenshots
- Preferred resolution outcome
This policy is issued by Quikkred (a brand of FluxusForge Private Limited). Our lending partner is Satsai Finlease Private Limited — an RBI-registered NBFC (Reg. B-14.01646). For queries, email support@quikkred.com.
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